Privacy policy

Last updated: January 13, 2026

At EmberCask™, protecting your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit ShopEmberCask.com, place an order, or otherwise interact with our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our store, we may collect the following information:

Personal Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Payment Information

Payments are securely processed through trusted third-party payment providers. We do not store your complete credit card or payment details on our servers.

Order Information

When you place an order, we may collect:

  • Products purchased
  • Order history
  • Order value
  • Shipping method
  • Transaction details

Device Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Referral source
  • Pages visited
  • Shopping activity

How We Collect Information

We collect information in several ways:

  • Information you provide when placing an order
  • Information submitted through customer support inquiries
  • Cookies and similar tracking technologies
  • Analytics tools
  • Shopify platform services
  • Trusted third-party service providers

How We Use Your Information

Your personal information helps us provide a better shopping experience.

We may use it to:

  • Process and fulfill your orders
  • Deliver purchased products
  • Send order confirmations and shipping updates
  • Respond to customer support requests
  • Improve website performance
  • Personalize your shopping experience
  • Prevent fraud and unauthorized transactions
  • Comply with applicable legal obligations

Marketing Communications

With your permission, we may send promotional emails regarding:

  • New product launches
  • Exclusive offers
  • Seasonal promotions
  • Brand updates

You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in every email.

Please note that transactional emails regarding your orders will still be sent when necessary.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your shopping cart
  • Save your preferences
  • Improve website functionality
  • Measure website traffic
  • Analyze customer behavior
  • Deliver relevant advertising

You may disable cookies through your browser settings, although some features of our website may not function properly.

Sharing Your Information

We only share personal information when necessary to operate our business.

This may include:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Fulfillment partners
  • Customer support providers
  • Marketing and analytics platforms
  • Legal authorities when required by law

We never sell your personal information to unrelated third parties.

Shopify Platform

Our online store is powered by Shopify.

Certain personal information is processed by Shopify to enable secure payments, website functionality, fraud prevention, and order fulfillment.

To learn more about how Shopify handles personal data, please review Shopify's Privacy Policy.

Third-Party Services

Our website may contain links to third-party websites.

Once you leave our website, this Privacy Policy no longer applies.

We encourage you to review the privacy practices of any third-party websites you visit.

Children's Privacy

Our products and services are intended for adults.

We do not knowingly collect personal information from children under the age required by applicable law.

If we become aware that such information has been collected, it will be removed promptly.

Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information.

While we strive to maintain a secure environment, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Receive a copy of your data
  • Withdraw consent where applicable
  • Opt out of certain marketing communications

To exercise these rights, please contact us using the information below.

International Data Transfers

Your information may be processed or stored in countries outside your country of residence.

Where required by law, appropriate safeguards will be implemented to protect your personal information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised Last Updated date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

EmberCask™

Email: support@shopembercask.com

We aim to respond to all privacy-related inquiries within 24–48 business hours.